What happens to your deposit if you cancel or change your tour.
Last updated: 26 October 2026
Cancel and we refund your whole deposit.
The deposit is kept. Nothing more is due, since the balance is only paid on the first day.
One change of dates is free if you ask at least 14 days before the start.
Send us an email at zainelife05@gmail.com with your name and the invoice number from your confirmation. The date we receive your email is the date of cancellation, and we confirm it by email.
When a deposit is refunded, it goes back to the card or PayPal account you paid with, through PayPal, within 14 days of our confirmation. How long it then takes to appear on your statement depends on your bank.
If you do not come to the pickup on the first day and have not cancelled, the deposit is kept.
One change of dates is free if you ask at least 14 days before the tour starts and we can run the tour on the new dates. If the new dates cost more, for example because of the season or hotel prices, we tell you the difference before we confirm the change.
Tell us if more or fewer people are coming. We work out the price per person again for the new group size and keep the deposit you have paid towards the new total.
If you decide to leave a tour after it has started, the days you do not use are not refunded. Tell your driver and we help you with transport for the rest of your journey.
If we have to cancel your tour before it starts, you choose between new dates and a full refund of your deposit.
Snow on the High Atlas passes, floods and sandstorms can close roads for a time. We change the route or the order of the days to keep the tour going. If the tour cannot run at all, we offer you new dates or refund your deposit.
Flights, extra hotel nights and other services you book directly have their own cancellation rules. Travel insurance that covers cancellation protects you for these costs.
Send us your dates and group size. We reply with a first route idea and a clear price.